David is an outstanding business manager and excellent leader with a strong combination of strategic, financial and people skills and a well proven record of successfully delivering substantial value within large, high profile client projects and collaborations. Particular expertise in delivering cost and efficiency initiatives, transformational change projects and complex transition programmes. A persuasive communicator and negotiator with a natural ability to build and mentor high-performance teams together with the credibility to operate at the very highest level.
Practice Areas
- Service Management
- Supplier Management
- Transition and Transformation Management
Primary Capabilities
Pragmatic and hands-on, operating as a consultant delivering problem solving for transition and transformation of IT services in complex and distributed environments. Helping teams translate planned solutions into practical delivery models; service improvement planning; full cycle budget delivery; cost and productivity target delivery. Excellent relationship and interpersonal skills. Capable of operating at both strategic and detailed levels. Adapts quickly to new environments. Excellent coaching and team-working skills.
Preferred Activities
- Problem solving issues in IT service environments.
Core Offer
- A successful manager delivering IT value improvements with the following characteristics;
- First rate relationship manager and team player
- Well proven experience of solving problems in complex environments
- Excellent strategic planning skills
- Strong Analytical abilities
- Well developed Interpersonal skills
- High integrity
- Sound financial management experience
- Effective matrix manager
Other disciplines offered:
- Vendor lifecycle management support and issue resolution
Primary Sector Experience
- International Service Manager for a leading system integration and outsourcing company
- Service Manager for a major technology services company delivering a high profile project
- Operations management in public, retail and finance sectors
Areas of Distinctive Performance and Value-Addition
- Performance and efficiency benefits to significant business projects
- Cultural change in business delivery models
- Significant ongoing annual savings to substantial cost bases
- Business Planning to achieve strategic aims
Notable Case Studies
- Delivering major performance and efficiency benefits for MOD project secured by EDS/Atlas consortium; achieving annual savings of 10% on $20M cost base and reducing reliance on expensive and transitory sub-contractors
- Driving culture change from a mechanistic model to a more adaptable dedicated account approach required to improve efficiency for the EDS MOD project
- Generating annual savings of over $10M on a cost base of $104M for 3rd party supply to CSC clients in EMEA
- Driving annual savings of $8M for $80M of transitioned services for CSC accounts across EMEA
- Restructuring the $8M network services of CSC’s complex Nortel contract and saving over $3M within a year
Qualifications and professional memberships
- City & Guilds Telecommunications Certificate
- HNC in Computer Studies
Employment Summary
| Business Consultant, Self Employed | 2009 - present |
| Service Manager, EDS | 2007 - 2009 |
| EMEA Network Vendor Manager, CSC | 2006-2007 |
| EMEA Network Service Manager, CSC | 2000-2006 |
| Network Operations Manager, Whitbread plc | 1996-2000 |
| Telecoms Application Manager, TeleWest | 1994-1996 |
| Telecoms Manager, Hill Samuel Bank | 1992-1994 |
| Progressive positions, BT | 1972-1992 |
Return to the Link Associates Page
