Retail

Within retail we always offer our clients a fully bespoke approach. Initial exploratory consultations are free; these are used understand and clarify your key areas of concern. Link offers a two/three day review to identify / confirm your key areas of concern and create an Action Plan. This is a very cost and time effective way of "getting to grips" with key issues.

The strength of Link Management is the expertise available across all business functions so irrespectively of your requirements Link are able to support your business with industry leading expertise.

Services

Developing retail strategy

We offer various solutions from alignment of current strategy to defining a new strategy based upon accurate analysis of the business. Retail is detail so correct analysis of the issues is critical; too often we find that the effect is tackled rather than the underlining cause of the problem.

Category Management and Buying

We review current buying strategy through to category management to deliver improved sales while maximising net margin. Irrespective of category, irrespective of business size or market, too many retailers don’t maximise their retail space. We use a number of different tools including: GMROI and Product contribution per shelve space utilisation to deliver measurable benefits.

Customer Centricity

Working with the customer management practice we can improve you customer centricity by initially understanding what your customers want. Then by working together improve both customer loyalty and retention, through to making customer service your competitive advantage.

Managing channel strategy

Working with the e-business practice we align the multi channel strategy to maximise your ecommerce offer

Marketing

Working with the marketing and sales practice we align the marketing to your business strategy to deliver a sustainable competitive advantage.

Supply chain

Working with the supply chain practice we review all aspects of the supply chain to reduce cost while maximising efficiency.

Retail Operations improvement

We analysis the in-store operation looking at processes, people, communication and customer centricity. Then utilising the coaching and development as well as the change management practice creates high performing retail teams. Supported by efficient business processes focused to deliver excellence in customer service.

Sectors

We operate in every sector within retail irrespective of category or format, from FTSE 100 to SME.

What to know more? Call me for a free no obligation discussion. Barry Moles Practice Leader - 07916 325007 This e-mail address is being protected from spambots. You need JavaScript enabled to view it “No man is wise enough by himself” Titus Maccius Plautus (254 BC – 184 BC) “The only good is knowledge and the only bad is ignorance” Socrates (469 BC – 399 BC)

How we work

Initially most clients utilise the two/three day review. We then tailor-make our approach to the needs of your business, developing solutions to enhance your performance in line with your brief, then work alongside your management team to implement the recommended programmes.

Our aim is to provide:

• A dedicated service to companies in need of improved retail performance or restructuring.
• Bringing a clear external focus on key issues
• Providing highly experienced executives with wide functional and market sector knowledge
• Providing the external skills and expertise to complete agreed tasks quickly and effectively
• Taking tough, often unpopular decisions
• Achieving sustainable competitive advantage